PRIVACY POLICY
ALSO INCLUDES REFUND POLICY AND TERMS & CONDITIONS.
LAST UPDATED: January 15th, 2025
YOUR PRIVACY IS IMPORTANT TO US.
Market Plus Trading is committed to maintaining the accuracy, confidentiality, and security of your personal information.
The following Privacy Policy (which also includes a Refund Policy and Terms and conditions) outlines how we collect, use, and protect your personal information when you access our website or use our services.
Please note that this Privacy Policy may be updated periodically to reflect changes in our data handling practices or legal requirements. By continuing to use our services after such updates, you acknowledge and agree to the revised policy.
WHO WE ARE
Market Plus Trading is an options trading academy and financial services provider company that helps common people, including retail traders and investors, learn the right way of trading and investing in the stock market. We operate through our website and company pages on popular social media platforms.
Our website name is Market Plus Trading.
Our social media accounts include:
DATA WE COLLECT
Market Plus Trading collects non-personally identifying information that is mostly automated in nature and does not reveal the identity of our users. The information includes browser type, IP address, referring website, language preference, geo-location, date, and time.
Market Plus Trading also collects potentially personally identifying information such as name, email address, phone number and other details provided during registration or sales inquiries. We may collect transaction data too that includes payment details and purchase history for services.
We use this information to provide and manage our services. To process payments and deliver requested services. To communicate updates and promotional offers, and to enhance website functionality and user experience.
DATA PROTECTION
We employ robust security measures, including encryption and secure servers, to protect your information. However, no online transmission is entirely secure, and we encourage users to exercise caution when sharing sensitive data.
THIRD-PARTY PROVIDERS
It’s common to use third-party services to improve user experience and the overall functionality of the website. Some of these services track user data to generate reports and track their journey on the website.
We do not sell or rent your information to third parties. However, we may share information with trusted partners for payment processing or service delivery.
Here are some of the third-party services we are currently using:
- WordPress Hosting (Kinsta)
- WordPress Theme (Astra Pro)
- Contact Form (WPForms)
- SEO Plugin (Yoast SEO)
- Spam Prevention (Akismet)
- Website Builder (Elementor)
- Payment Partner (UPI and Cosmofeed)
OTHER WEBSITES
You may find outbound links on our website that point to third-party websites. We add these links for reference purposes and to offer more information to our readers. Though we take utmost caution when linking to any website, our Privacy Policy will no longer apply once you leave our website. Therefore, we encourage you to read and review their privacy policies independently before sharing your personal information with them.
PAYMENTS
We use UPI and CosmoFeed as payment gateways to collect the fees for our trading courses and financial services. You will automatically get a joining link on your registered phone number whenever you pay through our partner channels. The link will add you to a respective Telegram channel from where you can access the services you have paid for.
If you don’t receive the joining link, please contact our customer support team with the screenshot and details of your payment.
REFUND POLICY
Eligibility for Refunds: At Market Plus Trading, we strive to deliver value through our services. However, we understand that certain circumstances may warrant a refund. Refunds are processed under the following conditions:
- Options Trading Course: Refunds are available within 3 days of purchase, provided no course materials have been accessed or downloaded.
- Cryptocurrency Trading Course: You may request a refund within 3 days of purchase, provided that no course materials have been accessed or downloaded.
- Premium Telegram Channel: Refunds are not applicable for subscriptions once the service has commenced.
- Account Handling Services: Refund requests must be submitted within 5 days of initiating the service, provided no trades have been executed.
- Portfolio Management Services: Refunds are not available due to the nature of personalized financial planning.
Refund Process: To request a refund, please email us at refunds@marketplustrading.com with your payment details and the reason for the request. Refunds, if approved, will be processed within 10-15 business days.
Non-Refundable Cases: We cannot process refund requests in the following scenarios:
- If the course or service has been started, utilised, or fully delivered.
- Failure to cancel a subscription before its renewal.
- Dissatisfaction due to market performance, as returns are subject to market risks.
We put extra effort into explaining all our courses and services in detail on our website. Please read the information carefully.
TERMS & CONDITIONS
Acceptance of Terms: By accessing our website or using our services, you agree to comply with the following Terms & Conditions. If you do not agree, please refrain from using our services.
Service Usage: Market Plus Trading provides financial education, market insights, and portfolio management services to help users make informed decisions. While we strive to deliver accurate and valuable information, we do not guarantee profits or financial gains.
Users are responsible for assessing the risks associated with trading and investing and should seek independent advice if necessary. Our services are intended for informational and educational purposes only and should not be construed as financial or investment advice.
Eligibility: You must be at least 18 years old and legally capable of entering into contracts to use our services.
Account Responsibility: You are responsible for maintaining the confidentiality of your account login credentials. Notify us immediately of any unauthorised use of your account.
Prohibited Activities: Users may not:
- Use our services for unlawful activities.
- Share or distribute proprietary course materials without authorisation.
- Attempt to breach website security or interfere with our operations.
Intellectual Property: All content on our website, including text, graphics, logos, and software, is the property of Market Plus Trading and protected under copyright laws. Unauthorised use is strictly prohibited.
Limitation of Liability: Market Plus Trading is not liable for:
- Losses resulting from market fluctuations or trading decisions.
- Temporary unavailability of services due to maintenance or technical issues.
- Unauthorised access to user accounts caused by user negligence.
Indemnification: You agree to indemnify and hold Market Plus Trading harmless from any claims, damages, or expenses arising from your use of our services.
Termination of Services: We reserve the right to terminate your access to our services if you violate these Terms & Conditions or engage in any fraudulent or harmful activities.
Governing Law: These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh.
CONTACT US
For further inquiries about our policies, please contact us at info@marketplustrading.com.
You may also write to us at:
Market Plus Trading
Express Trade Tower, Sector 16A,
Noida, Uttar Pradesh 201301
DISCLAIMER: Market Plus Trading is committed to protecting your privacy and ensuring the security of your personal information. While we strive to maintain the accuracy and completeness of the information outlined in this policy, we cannot guarantee that all processes and safeguards will be error-free or immune to external vulnerabilities.
If you have any questions or concerns regarding this Privacy Policy, please contact us directly through the provided channels on our website.